Well, about something, anyway. I'm not sure what, though - and neither are the two people in today's Gem.
I've lifted this wholesale from notalwaysright.com; this site, if you're unfamiliar with it, has content entirely provided from people who work in shops or are on the other end of the line in customer service positions. You see, as they know far too well, the adage "The customer is always right" does not hold true. Very frequently, the customer is a complete idiot or an abusive ass, or possibly both at the same time.
There is, of course, a third category, one that seems to be populated by people who only appear to have, at best, a nodding acquaintance with reality. Like the guy below who called the support line for a cable company.
I have no idea what the caller was taking for his ills, but I would like some please. He seemed to be happy enough in his own little world...